If you've noticed water leaking from the softener, you'll want to use the quick guide below to pinpoint the leak and get it fixed. Let's see what's going on.
Where is the leak coming from?
#1 Valve Head
Water leaking from the softener's main valve assembly is usually a sign of an O-ring seal that needs replacing. Please visit the corresponding valve head leak article for further troubleshooting.
#2 Bypass Assembly
If your softener's bypass valve is leaking, please visit our Bypass Leak article to troubleshoot and find a solution.
#3 Overflow Hose
If water is spilling from your softener's overflow hose, the water level in your tank is too high. Please visit our Excess Water in Tank article to troubleshoot.
Note: If no drain hose is attached to your tank overflow, we recommend installing one.
#4 Floor
If there's water on the floor beneath your softener, please visit our Salt Tank Leak article for some troubleshooting tips.
#5 Drain Hose
The most common causes of constant draining/leaking from the drain hose are the valve head getting stuck in an open position or excessively high water pressure. You'll want to check both of those.
#6 Resin Tank
If water appears to be dripping down the sides of the softener's inner resin tank, you'll want to start by wiping away the water with a towel, including any condensation that may have formed. Then, watch to see if water begins to drip down from the top of the tank. Go ahead and reach around the sides and back of the tank as well to check for moisture. If water leaks from the top of the tank, we recommend replacing the distributor O-rings.
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