The RO does not continuously stay connected to the WiFi. If your customer receives a daily 'Lost Internet Connection' alert on their RO system, it could be an issue within the account settings. The alert is no longer an option so the customer needs to update the alert settings. To resolve, follow the steps below:
1. Direct the customer to go into their app settings, which will direct them to log into their customer portal on wifi.ecowater.com.
2. Once in the portal, they should choose the system on the right side of the screen:
3. Then, go to Alerts.
4. Then to Manage Customer Alerts.
5. Scroll down and click Save Changes. This should resolve the issue, and will refresh customer's account with the latest alert preference updates.