Is the customer experiencing some issues with the EcoWater Systems WiFi Manager App? That can be frustrating. Don't worry, we're here to help! This article will help you through some troubleshooting steps to get their system back to normal.
Click on the issue below.
1. You'll want to test the connection to the router. You can do this by unplugging the Hydrolink® module from the RO manifold. Then bring it closer to the router and watch for a green light. Do you see a green light?
- No Green Light - If the module still doesn't show a green light at the router, you'll need to confirm the router is connected to the internet, and that the Hydrolink® is connected to the correct WiFi network. If everything looks correct, move down to step 2.
- Green Light - If the module shows a green light at the router, but not at the install site, this indicated a problem with the WiFi connection.
2. Confirm the following WiFi ports are open - 443, 53, 80, 55055, 55056. Do this by having the customer contact their service provider, or visit www.yougetsignal.com to test them yourself.
New Router, Internet Provider, or WiFi Password
Follow the instructions in Connecting Your Device.
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