New App + New Features + Better Performance = An improved experience for you!
Hydrolink™ Home is the new app for WiFi connected devices.
Click each section below to learn more!
What are the changes & improvements?
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What new features are available?
- The ability to mark units as a 'Rental' and control the unit via the Hydrolink™ Home website.
- Dealer Technicians can now have their own accounts instead of sharing 1 main account.
- Does the process for connecting differ between Android and iOS? No. The process for connecting a device is the same for both Android and iOS.
- How does it connect? It connects via bluetooth.
- What products does this impact? All WiFi connected softeners and tank filters.
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How to tell if the system is using the new app or legacy app ? There will be 2 QR codes on the instruction decal on the unit - one directing them to Owner's Manuals and the other on how to download Hydrolink™ Home. Where on the unit?
- Softeners - Under the salt lid
- Tank Filters - The side of the brine tank of the cabinet
- What about Hydrolink Plus? Hydrolink Plus devices are still monitored with the Hydrolink Plus app (EcoWater Systems WiFi Manager app).
- What about the HERO-385 Plus? This product will still be available for purchase and will continue to work with the Hydrolink Plus app - EcoWater Systems WiFi Manager.
- What about EASE Reports? They will be available after launch.
What are the different roles?
Hydrolink™ Home will now offer the following roles that can perform certain tasks within the app:
Dealer Admin
This role is a role within the dealership. It has the ability to create/delete Technicians. A Dealer Admin account can also access and change the dealership details (address, phone, etc.) and remove devices from the dealership.
Your organization can have as many Dealer Admin accounts as needed. Requests for Dealer Admin accounts will need to be routed through the EcoWater Pro Services team.
Dealer Technician
This role is new within the Hydrolink™ Home app. The Dealer Admins can create this role that allows Technicians to pair devices and view information about homeowner devices for troubleshooting purposes.
Your organization can have as many Dealer Technician accounts as you need. These can be set up by your organizations Dealer Admin.
Customer Service
This role is only available for the Ecowater Pro Services team. The following requests must go through them:
- Creating a new Dealer Admin account
- Assigning a device to a dealership (if it wasn't assigned by the Technician or Dealer Admin account). For example: If a homeowner installs the app and pairs the device through the account themselves. If the device was paired by the Technician or Dealer Admin account, the device will automatically be added to the dealership.
- Creating a new dealership within the app
- Deleting a new dealership within the app
How to get Dealer Admin access?
You'll need to create an account on www.hydrolinkhome.com and then contact our Pro Services team to have the account upgraded to a Dealer Admin account.
Where to report issues?
If you come across a unique issue with the new app, please reach out to our EcoWater Pro Services team at TechSupport@ecowater.com. This is the best way to stay connected with any problems.
Click here for more guides on Hydrolink™ Home
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