This article provides a brief overview of steps for installing your new drinking water system.
Which unit is being installed?
EPS1000 - Microbiological (MB)
ERO385 / HERO-385 - Reverse Osmosis
Microbiological (MB) - EPS1000
1. Packing List - Filter assembly, 3/8" tubing. Faucet is not included, but recommended. Water supply fitting is also not included.
Site Preparation
*Be sure to check and comply with all plumbing codes in your area*
1. Close the cold-water supply that will feed the filtration unit.
2. Place the filter assembly in the desired location. Check that there is enough room so the tubing can be routed without kinking, and the filters can be easily swapped out.
Installing the Unit
1. Install cold water supply fitting (not included).
2. Install filter assembly
3. Install the faucet (not included). This faucet requires a 1 1/4" diameter hole.
4. Connect tubing appropriately.
5. Connect the filter cartridges, turn on water and check for leaks.
Installation Wrap-up
1. Date the filters and show the customer how to unscrew them counter clockwise. Each filter connection has an automatic shut-off, so there is no need to turn the water supply off while making the swap.
2. Apply your company sticker.
3. Recommend the customer rinse the unit for 10-15 minutes to rinse out the carbon fines.
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Reverse Osmosis - ERO175
1. Packing List - faucet, 3/8" tubing, storage tank connector, mounting hardware, drain flow restrictor. Feed and Drain Water fittings are not included.
Site Preparation
*Be sure to check and comply with all plumbing codes in your area*
1. Close the cold-water supply that will feed the RO.
2. Place storage tank and RO assembly in the desired location. Check that there is enough room so the tubing can be routed without kinking, and the filters can be easily swapped out.
Installing the Unit
1. Install cold water supply fitting (not included).
2. Install drain fitting (not included). If installing in a remote location, be sure to include a 1 1/2" air gap at the drain hose exit.
3. Install RO assembly.
4. Install storage tank (use teflon tape).
5. Install RO faucet. This faucet requires a 1 1/4" diameter hole.
6. Connect tubing appropriately. The black drain hose should follow the shortest, most direct route to the drain.
7. Turn the water supply back on to the unit.
8. Sanitize and pressure test the unit.
Installation Wrap-up
1. Date the filters and show the customer how to unscrew them counter clockwise. Each filter connection has an automatic shut-off, so there is no need to turn the water supply off while making the swap.
2. Apply your company sticker.
3. Recommend the customer purge the unit for 24 hours to guarantee performance. Then allow three hours for the tank to fill completely.
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Reverse Osmosis - ERO385
1. Packing List - 3/8" tubing, storage tank connector, drain flow restrictor, high recovery flow control, and mounting hardware. Faucet and Feed/Drain fittings are not included.
Site Preparation
*Be sure to check and comply with all plumbing codes in your area*
1. Close the cold-water supply that will feed the RO.
2. Place storage tank and RO assembly in the desired location. Check that there is enough room so the tubing can be routed without kinking, and the filters can be easily swapped out.
Installing the Unit
1. Install cold water supply fitting (not included).
2. Install drain fitting (not included). If installing in a remote location, be sure to include a 1 1/2" air gap at the drain hose exit.
3. Install RO assembly.
4. Install storage tank (use teflon tape).
5. Install RO faucet.
6. Connect tubing appropriately. The black drain hose should follow the shortest, most direct route to the drain.
7. Turn the water supply back on to the unit.
8. Sanitize, and pressure test the system.
9. If applicable (HERO-385), visit our WiFi Connection article to connect the unit via Hydrolink®.
Installation Wrap-up
1. Date the filters and show the customer how to unscrew them counter clockwise. Each filter connection has an automatic shut-off, so there is no need to turn the water supply off while making the swap.
2. Apply your company sticker.
3. Recommend the customer purge the unit for 24 hours to guarantee performance. Then allow three hours for the tank to fill completely.
4. Instruct customer on the electronic messages:
Green: RO membrane and filters are good
Amber: Warning - filters need replacing
Red: Warning - RO membrane needs replacing