It's important that the filters are changed regularly. How often, you ask? Well, that depends on the water supply and which filter we're talking about. Let's take a look below.
Click to expand answers and directions.
When to Replace Filters
If the water supply is softened, we recommend replacing the Pre/Post Filters every 6 months. If it's not softened, you may need to replace the filters sooner. How will you know? You'll start to notice slower water flow due deposits and build up. On some models, you'll notice an LCD light flashing on the faucet base to remind the customer that it's time to change the filter.
For the reverse osmosis systems, we recommend changing the center Membrane cartridge every 1-2 years. Again, that's if the water is softened. If the water is not softened, you may need to replace it sooner. How will you know? The best way would be to test with a TDS meter.
How to Replace Filters
Note: There's no need to turn off the water supply. In fact, each filter connection has an auto shut-off that stops water when you remove a filter.
1. Go ahead and find the filter closest to the water supply line and remove the filters in order. To remove each filter, you need to grab hold of the bottom of the filter and turn it to the left.
2. Discard the old filters properly.
3. Now, you’ll install the new filters in reverse order. So, start with the filter closest to the faucet and work backwards this time. Grab the bottom of the filter, turn it to the right to attach.
4. If the filters came with a replacement battery, remove the screw on the side of the faucet base. Put a new battery in the compartment and replace the screw. This sets a 6-month timer for the next filter change - remember - depending on the water supply you may need to replace the filters sooner.
5. Now it's time to "purge" the filters/system. Purging the system allows any loose activated carbon particles to be flushed from the new filters so your customer has clean clear water. If you don't purge the system they'll notice their water will be black in color.
- For a purifier or filtration system: Turn the drinking water faucet on and leave it on for 10 minutes.
- For a reverse osmosis system: Refer to our article How to Purge a Reverse Osmosis System.
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